REFUND POLICY

We accept eligible return requests made within 30 days after delivery. Return eligibility is reviewed case by case and may depend on the condition of the item, the reason for the return, and the requirements of the relevant supplier or carrier.

1. How to Request a Return

To request a return, contact us at support@shoplapusi.com before sending anything. Include your order number, the reason for the request, and photos or other information when relevant.

If you have a customer account, you may also submit a return request after signing in through your customer account.

Do not send an item to any address until Lapusi approves the return in writing and provides return instructions.

2. Return Approval and Instructions

After receiving your request, we will review the order and, where necessary, contact the supplier to confirm whether the return can be accepted. If the return is approved, we will confirm the return address, shipping method, and any other instructions in writing before shipment.

3. Return Shipping Costs

For approved returns, Lapusi will cover reasonable return shipping costs using the return method approved by us in writing before shipment. We do not reimburse unapproved, expedited, or self-arranged return shipping.

4. Return Conditions

Unless we agree otherwise in writing, returned items must be in the same condition in which they were received, unworn or unused, with tags and original packaging where applicable. We may not accept items that are used, damaged after delivery, or returned without prior approval.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, or incorrect. We will review the issue and work with you to arrange an appropriate solution, which may include a replacement, refund, or an approved return.

6. Exchanges

Exchanges depend on product availability. In some cases, we may issue a refund after an approved return and ask you to place a new order for the replacement item.

7. Refunds

After an approved return is received and inspected, or after another solution is agreed, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

8. Legal Rights

This policy does not limit any consumer rights that cannot legally be excluded or limited in the country or region where you purchase or receive the product.

9. Contact Information

For return or refund questions, contact us at support@shoplapusi.com.

Lapusi
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

This contact address is not a return address. Do not send a return there unless Lapusi gives you written return instructions.